To successfully and quickly get home internet service activated at your residence in Türkiye, it is essential to follow this practical guide step by step.

Step 1: Assessing the Infrastructure and Choosing Your Speed

Before committing to a provider, you must determine the type of internet technology available at your address. This will define the maximum speed you can achieve:

• Pre-check and Contact: Contact the major providers (such as Türk Telekom or Turkcell Superonline) and inquire about the specific infrastructure available at your apartment. Use the following official links for direct access:

• Türk Telekom: www.turktelekom.com.tr

• Turkcell Superonline: www.superonline.net

• Vodafone: www.vodafone.com.tr

• TurkNet: turk.net

• Identify the Best Technology:

• Fiber (FTTH): The fastest option (up to 1000 Mbps). Choose this if available at your location.

• HiperNet (VDSL): An excellent balanced option that offers high speeds (up to 100 Mbps) using a mix of fiber and copper cables.

• ADSL: The basic, traditional option (up to 24 Mbps), only pursued if newer technologies are unavailable.

• Compare Offers: Once you know the available technology, you must compare packages from different companies, looking at the monthly price, the guaranteed speed, and the contract commitment period.

Step 2: Submitting the Application and Preparing Documents

After selecting the right offer, proceed to the branch or contact customer service to submit your application:

• Gather Documents: The essential documents typically required are:

• A copy of your residency permit (or Kimlik/Passport).

• Proof of address (such as a Nüfus Kayıt Örneği or a utility bill with your address).

• A valid Turkish mobile number for communication.

• Sign the Contract: It is vital to thoroughly read the contract terms, paying close attention to the commitment period (usually 12 or 24 months), installation fees (if any), and the final cost of the router device.

• Schedule Installation: After signing the contract, an appointment will be scheduled for a technician's visit. The expected time frame for installation from the day of application until the internet is operational is generally between 2 to 5 business days.

Step 3: Technician Visit and Service Activation

It is mandatory to be present at the residence at the scheduled time to allow the technician to complete the setup:

• Technical Connection: The technician will run the required cables from the external distribution point to the inside of your apartment.

• Router Setup: They will install and activate the service's modem/router device.

• Confirm Operation: Do not allow the technician to leave until you have personally verified that:

• The internet is working correctly.

• The download and upload speeds match the speed agreed upon in the contract.

Step 4: Managing Bills and Technical Support

After activation, the phase of usage and subscription management begins:

• First Bill Arrival: The first bill will arrive shortly after activation and may include one-time activation or installation fees.

• Seeking Support: If any technical issue or speed slowdown occurs, you must immediately contact the provider's Technical Support for assistance.